Terms & Conditions

Shipping, returns & order policies

Shipping & Processing

—In-stock items normally leave our factory within 1 business day of receiving your order.
—Out-of-stock items will ship within 10 business days of your order.
—Delivery time estimates are based upon in-stock availability and your location.
—Business days do not include weekends or federal holidays.
—Shipping and processing charges include processing your orders and payments, receiving and storing goods at our factory, processing returns, packing and delivering our products in a manner that assures a safe, secure and timely delivery, and replacing any goods that are lost or damaged in transit. These charges are non-refundable.
—Orders may be shipped to one address only.

Return Policy

How to start a return

All returns must be authorized by Liberty Footwear Inc. and require a return authorization number. Contact us here to request your return authorization number. This number must be included on the top of the envelope or box and in all correspondence.

—Sizing or design issues: Returns will only be accepted if the boots or shoes have not been worn. Customer is responsible for return shipping costs.
—Factory defects: Returns may be accepted even if the item has been worn, provided the defect is determined to be a manufacturing issue. Liberty Footwear Inc. reserves the right to decide if repair or replacement is warranted.
—Returns must be postmarked within 30 days of the return authorization issue date. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable).
—Shipping charges will not be refunded unless the merchandise is defective or was shipped incorrectly. Items returned after 30 days will be subject to a restocking fee of up to 25%.
—Custom orders may not be returned unless the merchandise is defective or we made an error when producing the custom order.
—Liberty Footwear Inc. is not responsible for damages resulting from wearing our boots in situations not fit for their intended purpose.

Questions about your order or a return? Contact us or call 616.930.3060.

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Shipping & Processing

—In-stock items normally leave our factory within 1 business day of receiving your order.

—Out-of-stock items will ship within 10 business days of your order.

—Delivery time estimates are based upon in-stock availability and your location.

—Business days do not include weekends or federal holidays.

—Shipping and processing charges include processing your orders and payments, receiving and storing goods at our factory, processing returns, packing and delivering our products in a manner that assures a safe, secure and timely delivery, and replacing any goods that are lost or damaged in transit. These charges are non-refundable.

—Orders may be shipped to one address only.

Return Policy

How to start a return

—Sizing or design issues: Returns will only be accepted if the boots or shoes have not been worn. Customer is responsible for return shipping costs.

—Factory defects: Returns may be accepted even if the item has been worn, provided the defect is determined to be a manufacturing issue. Liberty Footwear Inc. reserves the right to decide if repair or replacement is warranted.

—Returns must be postmarked within 30 days of the return authorization issue date. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable).

—Shipping charges will not be refunded unless the merchandise is defective or was shipped incorrectly. Items returned after 30 days will be subject to a restocking fee of up to 25%.

—Custom orders may not be returned unless the merchandise is defective or we made an error when producing the custom order.

—Liberty Footwear Inc. is not responsible for damages resulting from wearing our boots in situations not fit for their intended purpose.